Administration needs to develop, evolve and equip itself to fulfill people’s aspirations: LG

Administration needs to develop, evolve and equip itself to fulfill people’s aspirations: LG

Srinagar: J&K Lieutenant Governor Manoj Sinha on Friday directed officials to ensure effective and efficient response mechanism to serve people with total integrity, commitment and unflinching loyalty.
Lieutenant Governor interacted with the applicants of Jammu Kashmir Integrated Grievance Redress and Monitoring System (JKIGRAMS) and addressed their grievances during “LG’s Mulaqaat”- Live Public Grievance Hearing programme, at the Civil Secretariat, an official spokesman said.
He said the Lt Governor also gave on-spot directions for resolving the grievances of several applicants.
Emphasizing that administration being a service provider needs to develop, evolve and equip itself to fulfill people’s aspirations, the Lt Governor directed officials to ensure effective and efficient response mechanisms to serve people with total integrity, commitment and unflinching loyalty.
“Our grievance redress mechanism today is more resilient and accountable. Citizen is in the centre of governance and their complaints are being handled in fair, transparent and just manner. Regular orientation of staff from concerned department is being conducted by JK-IGRAMS,” observed the Lt Governor.
All Deputy Commissioners were further directed to submit the data regarding breach of predefined timelines under Public Service Guarantee Act while extending various public services and redressing grievances, within a week’s time.
The Lt Governor while taking stock of the issues highlighted by public during the interactive programme directed the concerned officials to make the delivery of services easier and more expeditious. He also said modification in policies and procedures should be undertaken by concerned authorities to reduce the cause of grievances.
Rehana Batul Commissioner/Secretary, Public Grievances informed the chair about the progress and status of grievances received on JK-IGRAMS.
It was informed that more than 2, 12,000 grievances have been received on the JK-IGRAMS so far, out of which 97% have been resolved.
UNI

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